Effective July 14, 2026

Havara Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and Havara LLC, a limited liability company organized under the laws of a U.S. state ("Havara", "we", "us", "our"), and govern your access to and use of the Havara mobile application, the Havara web console, and related services (collectively, the "Service"). These Terms also function as the end-user license agreement (EULA) for the Havara app.

Havara is a multi-tenant, invitation-only platform for homeowners' associations (HOAs) and residents' communities. Your privacy is addressed separately in the Privacy Policy, which is incorporated into these Terms by reference.

1. The three parties: you, your community, and Havara

The Service involves three distinct parties:

Key consequences of this structure:

• The HOA is the customer. Communities adopt Havara under a separate agreement between the HOA (or its management company) and Havara. Individual members do not pay Havara anything to use the Service (see Section 7).
• The HOA controls its governance records. Violation cases, dues-standing entries, official notices, unit records, and membership decisions are created and controlled by your HOA's board; Havara stores and displays them on the HOA's behalf. If you dispute the content of a governance record (for example, a violation case opened against you or your unit's dues standing), that dispute is between you and your HOA, using its processes; Havara cannot change your HOA's records for you. The Privacy Policy explains this controller/processor split and how to route data requests.
• Board members and admins are not Havara's agents. People with board, admin, super_admin, or declarant roles act for their HOA (or, for a declarant, the community's builder/developer), not for Havara. Their moderation and governance decisions are their community's decisions. We may, but are not obliged to, review or reverse a community-level action.
• Roles. Membership roles in the app are: resident, homeowner, board, admin, vendor, super_admin, and declarant. What you can see and do in each community is scoped server-side to your membership and role in that community. One account can hold memberships in multiple communities.
• The declarant role. A declarant is a builder/developer seat used to set up a community before (or while) its residents move in. A declarant can provision a community and pre-seed its unit list, and holds board-equivalent administrative access in that community during buildout: the same visibility and write powers as a board member, enforced by the same server-side rules. A declarant is not your HOA's board; as a community transitions to resident governance, role changes are the community's decision and are recorded in the audit log like any other role change.

2. Acceptance of these Terms

Creating an account, redeeming an invite, or using the Service means you accept these Terms.

By creating an account, redeeming an invitation, submitting a join request, or otherwise accessing or using the Service, you agree to be bound by these Terms and by the Privacy Policy. If you do not agree, do not access or use the Service.

If you use the Service on behalf of an HOA, board, management company, or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" includes that organization.

3. Eligibility: adults only, invitation-gated communities

• Adults only (18+). The Service is intended for adult members of HOA and residents' communities. You must be at least 18 years old to create or use an account. The mobile app asks you to confirm this expressly at sign-up and again whenever we ask you to re-accept updated legal terms; on the web console, accepting these Terms includes the same confirmation, because these Terms require it. The Service is not directed to children, and we do not knowingly allow anyone under 18 to use it. Our full eligibility and children's policy, including an honest description of how (and how much) we enforce the age requirement, is in our Eligibility and Children policy, available on request via [email protected].
• Invitation-gated communities. There is no self-serve way into a community. Community access requires a board-issued invitation (an emailed invite and/or invite code) or an approved join request; a community's board or administrators control who may join and may approve, deny, or revoke access. Creating an account by itself gives you no access to any community's content.
• Capacity. You must be able to form a binding contract with us and must not be barred from using the Service under applicable law.

4. Your account and security

• Sign-in. Havara accounts use email and password sign-in, with an emailed one-time magic link available as an alternative, and password reset by emailed link. (Sign in with Apple and Google are not currently offered; if we add them we will update these Terms and the Privacy Policy.)
• Your credentials. You are responsible for the security of your password and of the email account you register with, and for all activity that occurs under your account.
• Your information. You agree to provide accurate account information (such as your name and email) and to keep it current. You may add optional details such as a phone number, a short bio, and an avatar.
• Security problems. Notify us promptly at [email protected] if you believe your account or email has been compromised or used without your authorization.

5. The Service: what it is, and what it is not

What the Service includes. Community and group chat and direct messages (with photo, video, and file attachments), board announcements ("official notices"), a governing-document library with an AI "Ask" feature (Section 10), events with RSVPs and an optional "Add to calendar" action (which, with your permission, writes the event into your device's calendar), bookable amenities, polls and surveys, violation-case workflows with an appeal path for the cited resident, architectural (ARC) requests, resident requests, budget transparency and per-unit dues standing (read-only; see Section 7), meetings, a member directory, a trusted-vendor directory, emergency alerts and community bulletins, and board/admin tools including an audit log of governance actions.

What the Service is NOT:

• Not a payment service. Havara does not collect, process, or transmit payments of any kind (Section 7).
• Not an emergency service. Emergency alerts and bulletins are convenience features that depend on networks, devices, notification settings, and third-party delivery, and may be delayed or fail. Never rely on the Service in place of calling 911 or your local emergency services.
• Not professional advice. Nothing in the Service, including AI "Ask" answers, documents, announcements, or vendor listings, is legal, financial, tax, insurance, or other professional advice.
• Not a property manager, association, or fiduciary. Havara provides software to communities; it does not manage property, govern any association, or owe fiduciary duties to any community or member.
• Not a regulated financial or health service. The Service is not designed or offered as a HIPAA-, GLBA-, or PCI-regulated service, and communities and members should not put data requiring those regimes into it (see the prohibited-content list in Section 6).

6. Acceptable use

You agree not to use the Service to:

• Post or transmit content that is unlawful, harassing, threatening, abusive, defamatory, hateful, sexually explicit, or that depicts or incites violence;
• Impersonate any person or entity, or misrepresent your identity, role, affiliation, or unit/address within a community;
• Infringe the intellectual-property, privacy, or other rights of others;
• Upload malware, attempt to breach or circumvent security or access controls, probe or scan the Service, or access data, communities, or documents you are not authorized to access;
• Scrape, harvest, or bulk-export other members' information; use the member directory or any community data for solicitation, spam, or purposes unrelated to community participation; or use any content from the Service to train, fine-tune, or evaluate any machine-learning or AI model;
• Send spam or unsolicited commercial messages, or interfere with or disrupt the Service or other members' use of it;
• Circumvent rate limits or other technical safeguards, or impose an unreasonable load on our systems or our subprocessors.

Sensitive data stays out. Do not post into chat, violation cases, requests, documents, or any other surface: Social Security numbers or other government identification numbers; bank, card, or other financial account numbers; passwords; health or medical information about yourself or others; or background-check or credit information about any person. Boards agree not to enter such data into governance records. If we find it, we (or the community's board) may remove it.

We use technical safeguards, including rate limits on abuse-prone actions (for example, chat posting, invite-code redemption, and AI "Ask" queries). Attempting to evade these safeguards violates these Terms.

7. No payments through Havara: dues standing is informational only

No money moves through Havara. Ever. Your dues standing in the app is a read-only record typed in by your board; paying dues happens entirely outside the app. If anyone asks you to pay dues "through Havara," it is not us.

• We process no payments. The Service contains no payment, card, ACH, or bank-transfer functionality of any kind. Members never pay Havara. Havara never collects dues, fines, fees, or deposits on behalf of any community.
• Dues standing is a board-entered record. The budget-transparency feature shows your unit's dues standing (for example, status and last recorded payment) exactly as entered by your community's board or treasurer. It is informational only. Havara does not calculate, collect, verify, or settle any amount. If your standing looks wrong, contact your board; they own the record.
• Anti-phishing promise. We will never ask you for card numbers, bank details, or payment of dues through the Service, by email, or otherwise. Treat any such request as fraudulent and report it to [email protected] and your board.
• Vendors are outside these Terms. If you hire a vendor found in a community's vendor directory, payment and the transaction itself are solely between you and the vendor (Section 13).

8. Your content, our limited license

Your content stays yours. We get only the license needed to run the Service, it ends when your content is deleted, and your content is never ad inventory and never AI-training data.

"User Content" means anything you submit through the Service: chat and direct messages, attachments (photos, videos, files), reactions, announcements and comments, sub-groups you create, event RSVPs, amenity bookings, poll and survey responses, violation appeals, ARC and resident requests, emergency alerts and responses, bulletins, vendor entries and recommendations, profile details, and questions you ask the AI "Ask" feature.

• Ownership. You retain ownership of your User Content.
• License: purpose-limited. You grant Havara a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display your User Content solely to operate, provide, secure, and support the Service for you and your community, and as described in the Privacy Policy. This license is not perpetual and not irrevocable: it ends when your User Content is deleted from the Service, except for (a) content that was already shared with others and remains in their copies of conversations, and (b) content that account deletion anonymizes rather than erases so that community threads and records stay intact (the author reference is removed and the content is attributed to an anonymous "Member"), for which the license continues only in that anonymized form. See the Privacy Policy for exactly what is deleted versus anonymized.
• What we will never do with your content. Your User Content is never advertising inventory: we do not sell ads, and we will not place ads against, or sell or license, your content. We do not use your User Content to train generative-AI or machine-learning models, and we do not permit our AI subprocessors to do so (see the Privacy Policy's subprocessor commitments).
• Your responsibility. You are responsible for your User Content and represent that you have the rights necessary to post it and that it does not violate these Terms or any law or third-party right.
• Audience. Your User Content is shared with the audience you choose within a community (a channel, a group, a direct message, the board, an event, or an emergency alert). Access is enforced server-side by row-level security keyed to membership and role.
• Feedback. If you send us suggestions or feedback about the Service, we may use it without restriction or obligation to you.

9. Community moderation and member-to-member disputes

Community moderation. Each community is moderated by its own board and administrators:

• Board control. Boards and admins control membership, roles, and join settings for their community, manage the document library and announcements, and may moderate content within their spaces.
• Reporting. Any member can report content. Reports are recorded for trust and safety review.
• Blocking. You can block other members; blocked members' content is hidden from you.
• Hiding and case notes. Boards and admins can hide content from their community. Moderation actions are recorded, including case notes explaining why content was actioned, and governance actions (such as invite redemptions and role or membership changes) are written to an audit log to support accountability.

We and a community's board may remove, hide, or restrict User Content, and suspend or remove members, that we or they reasonably believe violate these Terms, community rules, or applicable law. We are not obligated to monitor User Content, but we may do so.

Member-to-member and member-to-HOA disputes. The Service is a venue. Havara is not a party to, and is not responsible for, disputes between members, between members and their HOA (including violation cases, appeals, dues disagreements, and architectural decisions), or between members and vendors. Your HOA's governing documents and applicable law govern those disputes. To the fullest extent permitted by law, you release Havara from claims arising out of disputes between you and other members or your HOA.

10. The AI "Ask" feature: informational only

The Service includes an AI "Ask" feature that answers questions using a single community's own governing documents (such as CC&Rs, bylaws, rules, minutes, budgets, and policies) that you are already permitted to see. It uses retrieval over those documents and does not browse the web or rely on general world knowledge as its source. If it does not find a relevant answer in the documents, it tells you so and points you to the board.

Ask is provided for general information and convenience only. It is NOT legal, financial, tax, or other professional advice, and it is not a substitute for the governing documents or for advice from a qualified professional. AI-generated answers may be incomplete, outdated, or inaccurate, even when they cite a source.

The governing documents control. Where an Ask answer conflicts with, or differs from, a community's actual governing documents or applicable law, the governing documents and the law control, not the AI summary. Always verify anything that matters against the cited source document and, where appropriate, confirm with your board or a qualified professional. You are responsible for decisions you make in reliance on Ask. Boards may remove any document from Ask, and document availability and answers may change over time.

How your questions and document excerpts are processed by our AI subprocessors (embeddings by OpenAI; answer generation by Anthropic; optical character recognition of scanned documents by OpenAI), including their commitments not to train models on this data, is described in the Privacy Policy and in our Subprocessor documentation, available on request via [email protected].

11. Your community's relationship with Havara: joining, leaving, offboarding

• Who pays. Communities use Havara under a separate agreement between the HOA (or its management company) and Havara, which includes a Data Processing Addendum (provided to communities with their agreement, and available on request via [email protected]). Individual members never owe Havara anything.
• What board admins control. See Sections 1 and 9. Boards also decide which governing documents are available to Ask, what appears in official notices, and which vendors are listed.
• If you leave a community (move out, or are removed by the board): - You lose access to that community's spaces and content; your account itself survives, along with any other community memberships. - Your personal data export (Profile → Privacy & data → Download my data) remains available to you at any time while your account exists. - Records the HOA controls about you (for example, violation cases or unit records) remain with the HOA; direct requests about them to your board, per the Privacy Policy. - You may delete your account entirely at any time (Section 12).
• If your community's subscription lapses. Communities have a subscription lifecycle (trial → active → expired). If a community's subscription expires, nothing is deleted: expiry only changes the community's status, never its data. The community's content remains readable and exportable, and new posting on the community's principal surfaces (chat, announcements, bookings, document uploads, and similar) is blocked until the community is reactivated through Havara. A lapsed subscription is not a one-way door: the HOA can reactivate, or proceed to the offboarding path below.
• If your community leaves Havara (contract ends or is terminated): - Per the DPA, Havara will, at the HOA's choice, return or delete the community's data, subject to the deletion-versus-anonymization model described in the DPA and Privacy Policy and to backup-cycle expiry. - Export path: there is currently no self-serve, whole-community export button; the HOA requests its data return through Havara ([email protected]) and we fulfil it manually. We target completion within 30 days of the request. (Honest disclosure: manual today; a self-serve community export is on our roadmap.) - Member notice: members of an offboarding community retain their individual in-app export and deletion rights until their accounts are deleted; the community's spaces become inaccessible when the community is closed. - We will not delete a community's data out from under an HOA that has asked for it back: return, where chosen, happens before deletion.

12. Termination: both directions, with your data journey

You can leave any time and take your data with you; delete your account in-app and your personal records go with it (authored posts are anonymized, not orphan-deleted). If we terminate you, you can still request a copy of your data for 30 days.

By you. You may stop using the Service at any time, and you may permanently delete your account from within the app (Profile → Delete my account; also reachable from Profile → Privacy & data). Before deleting, you can export your data in-app (Download my data). On deletion: your personal records (profile, memberships, RSVPs, bookings, reactions, receipts, and similar) are deleted, and content you authored that others rely on for thread or record integrity is anonymized rather than hard-deleted, exactly as described in the Privacy Policy. Deletion is permanent and cannot be undone; the app tells you this before you confirm.

By your community. A community's board or administrators may remove you from, or change your role within, their community at any time under their own rules. That is a community decision (Section 9); it does not delete your Havara account.

By us. We may suspend or terminate your access to the Service or any community if you violate these Terms or applicable law, or as reasonably necessary to protect the Service, our subprocessors, or other members. Where practicable and lawful, we will tell you the reason. Data-export window: if we terminate or suspend your access, you may request a copy of your personal data by emailing [email protected] within 30 days of termination, and we will provide the same export the in-app tool produces, unless legally prohibited. (Honest disclosure: this post-termination path is fulfilled manually today.)

Provisions that by their nature should survive termination (including Sections 8 through 10 and 14 through 18) survive.

13. Third-party services

The Service depends on third-party platforms and providers, including hosted Supabase (database, authentication, storage, and serverless functions), Expo / Expo Application Services and Apple (app distribution and push notification delivery), OpenAI and Anthropic (the AI "Ask" feature and document OCR), Resend (transactional invitation and announcement emails, where configured), and optional analytics/error-reporting providers (PostHog and Sentry) only if enabled; analytics is additionally off unless you opt in. The current list, and what each processes, is in the Privacy Policy and in our Subprocessor documentation, available on request via [email protected].

Your use of any third-party service may be subject to that provider's own terms and policies. We do not control, and are not responsible for, the availability, accuracy, or practices of third-party services, and their performance may affect the Service. If you obtain goods or services from a vendor listed in a community's vendor directory, that transaction is solely between you and the vendor; vendor listings and recommendations are provided by communities and members, and we do not endorse, vet, or guarantee any vendor.

14. Intellectual property and copyright complaints

• Our IP. The Service, including its software, design, and branding, is owned by Havara or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the app and web console for your personal, non-commercial participation in your communities, subject to these Terms. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Service except as permitted by law.
• Copyright complaints. If you believe content on the Service infringes your copyright, email [email protected] with: identification of the work, the location of the allegedly infringing material, your contact information, a good-faith statement that the use is unauthorized, a statement of accuracy under penalty of perjury, and your physical or electronic signature. We may remove content and terminate repeat infringers.

15. Disclaimers of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; or that any content, including AI "Ask" answers, governance records entered by boards, dues-standing entries, or vendor listings, is accurate, complete, current, or reliable. The Service is not an emergency service (Section 5). Community events, amenities, and other in-person activities arranged or booked through the Service are conducted at your own risk and under your community's responsibility; Havara does not operate, supervise, or insure them. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

16. Limitation of liability

Our liability is capped at $100, or at what your community paid in the last 12 months, whichever is greater.

TO THE FULLEST EXTENT PERMITTED BY LAW, HAVARA LLC AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US$100) OR (B) THE AMOUNTS PAID TO US FOR THE SERVICE BY OR ON BEHALF OF YOUR COMMUNITY IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Havara LLC and its officers, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or any third-party right.

18. Governing law, venue, and dispute resolution

Talk to us first; most problems are fixable in 30 days. Otherwise, disputes go to court where Havara LLC is organized. These Terms do not require arbitration.

• Governing law. These Terms are governed by the laws of the state in which Havara LLC is organized, without regard to conflict-of-laws principles.
• Informal resolution first. Before filing any claim, you agree to first contact us at [email protected] describing the dispute and give us thirty (30) days to try to resolve it informally. We commit to the same before filing any claim against you.
• Venue. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in the state in which Havara LLC is organized, and the parties consent to personal jurisdiction there, except that either party may bring an individual claim in small-claims court where it qualifies, and except as otherwise required by applicable law.
• No arbitration. These Terms do not require arbitration. Disputes are resolved in the courts described in this Section after the informal-resolution step.

19. Changes to these Terms

We may update these Terms from time to time.

• Material changes: we will give at least 30 days' advance notice in the app and/or by email before material changes take effect, and the app will ask you to review and re-accept the updated Terms before you continue using the Service (the in-app consent gate re-prompts whenever the legal version changes). If you do not agree, stop using the Service and delete your account before the effective date.
• Non-material changes (clarifications, typo fixes, contact updates): we will update the effective date; continued use constitutes acceptance.
• Versioning: every change is recorded in a versioned history; prior versions are available on request via [email protected].

20. General terms

• Entire agreement. These Terms, the Privacy Policy, and any community agreement applicable to your HOA are the entire agreement between you and Havara about the Service. For HOAs, the community agreement and DPA control over these Terms where they conflict.
• Severability. If any provision is held unenforceable, the rest remains in effect, and the provision will be enforced to the maximum extent permissible.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Electronic communications. You consent to receive notices and disclosures from us electronically (in-app or by email), and agree that electronic acceptance of these Terms has the same force as a signature.
• App-platform terms. Your download and use of the mobile app is also subject to the applicable app store's terms. Apple is not a party to these Terms and is not responsible for the Service.

21. Contact

Havara LLC, a limited liability company organized under the laws of a U.S. state Email: [email protected]